Office Policies & Staff
Our office staff is available to assist you from your initial new patient
call and throughout your treatment. Please review the following office
policies.
Notice of Privacy Policies
We are required by law to maintain the privacy of mental health information. This
statement notice as to the rights and obligations of both parties. To view and print a
copy of this policy click here. If you have any questions about this notice, please
contact our Office Manager, Carol.
Disclosure of Health Information
We will use and disclose Health Information only with your written permission.
PFCA has forms available when appropriate access to your records is indicated.
Telephone Calls
During office hours, all medical calls are triaged by our staff. If they cannot help
you, they will take a detailed message and relay your request or concern to the
clinician. If you are sick and need to be seen sooner than a scheduled
appointment, the best time to call is between 8:30 and 11:00 am. PLEASE do not
come to the office without calling first.
Our office visits are set appointments so that you may be allocated the proper time
for your clinical concerns.
When making appointments, please let our staff know if you have a preference for a
particular clinician, location and what type of appointment you will need. There
maybe a charge for all non-cancelled appointments (see below).
Cancellations/No Shows
If you cannot keep your appointment, please notify us as soon as it is feasible. This
allows another patient to see the clinician at that available time. The fee attached
to late cancellations is decided by the clinician.
Refill Requests
We prefer that prescription requests be made from our office Monday through
Friday during regular office hours. In cases that are urgent and cannot wait until the
next business day, you can call the emergency number listed on the phone
message. When calling for a refill please give your name, dosage amount, and how
often you take the medication, as well as the phone number of your pharmacy.
Test Results & Confidentiality
The physician and patient relationship is an important foundation of your
healthcare. Clinical practice requires mutual understanding, respect and
confidence. It is for that reason that we will not give out any information regarding
our patients to anyone, including family members without the written consent of the
patient, if the patient is older than 18 years of age. Release of Information forms
are available at the front desk.
If you need to call us with questions about your lab test results, please call after
12:00 pm. Our telephones are usually the busiest between 9:00 and 11:30 am. This
will hopefully alleviate the amount of time you may be placed on hold.
Payment & Insurance
In order to provide you with the time necessary for proper evaluation and treatment,
Princeton Family Care Associates has elected not to participate with any HMO's,
managed care plans or other health insurance carriers. It is our policy to exercise
our clinical judgment without time and payment restrictions from third party payers,
Most clients, however, are able to obtain partial reimbursement for our services if
they have out of network benefits. Our office staff is available to assist you in your
attempts to seek reimbursement for your visits.
Payment is expected when services are rendered. Princeton Family Care
Associates accepts all major credit cards, checks and cash.
call and throughout your treatment. Please review the following office
policies.
Notice of Privacy Policies
We are required by law to maintain the privacy of mental health information. This
statement notice as to the rights and obligations of both parties. To view and print a
copy of this policy click here. If you have any questions about this notice, please
contact our Office Manager, Carol.
Disclosure of Health Information
We will use and disclose Health Information only with your written permission.
PFCA has forms available when appropriate access to your records is indicated.
Telephone Calls
During office hours, all medical calls are triaged by our staff. If they cannot help
you, they will take a detailed message and relay your request or concern to the
clinician. If you are sick and need to be seen sooner than a scheduled
appointment, the best time to call is between 8:30 and 11:00 am. PLEASE do not
come to the office without calling first.
Our office visits are set appointments so that you may be allocated the proper time
for your clinical concerns.
When making appointments, please let our staff know if you have a preference for a
particular clinician, location and what type of appointment you will need. There
maybe a charge for all non-cancelled appointments (see below).
Cancellations/No Shows
If you cannot keep your appointment, please notify us as soon as it is feasible. This
allows another patient to see the clinician at that available time. The fee attached
to late cancellations is decided by the clinician.
- 48-hour notice is required for all full sessions or late cancellation fee may
apply. - 24-hour notice is required for all half sessions or late cancellation fee may
apply.
Refill Requests
We prefer that prescription requests be made from our office Monday through
Friday during regular office hours. In cases that are urgent and cannot wait until the
next business day, you can call the emergency number listed on the phone
message. When calling for a refill please give your name, dosage amount, and how
often you take the medication, as well as the phone number of your pharmacy.
Test Results & Confidentiality
The physician and patient relationship is an important foundation of your
healthcare. Clinical practice requires mutual understanding, respect and
confidence. It is for that reason that we will not give out any information regarding
our patients to anyone, including family members without the written consent of the
patient, if the patient is older than 18 years of age. Release of Information forms
are available at the front desk.
If you need to call us with questions about your lab test results, please call after
12:00 pm. Our telephones are usually the busiest between 9:00 and 11:30 am. This
will hopefully alleviate the amount of time you may be placed on hold.
Payment & Insurance
In order to provide you with the time necessary for proper evaluation and treatment,
Princeton Family Care Associates has elected not to participate with any HMO's,
managed care plans or other health insurance carriers. It is our policy to exercise
our clinical judgment without time and payment restrictions from third party payers,
Most clients, however, are able to obtain partial reimbursement for our services if
they have out of network benefits. Our office staff is available to assist you in your
attempts to seek reimbursement for your visits.
Payment is expected when services are rendered. Princeton Family Care
Associates accepts all major credit cards, checks and cash.
Our office staff: Barbara, Carol & Claudia (not pictured).
Our goal is to make your experience outstanding.
Our goal is to make your experience outstanding.
Princeton Family Care Associates, LLC
12 Roszel Road, A-103, Princeton, NJ 08540
Voice 609 419-0123 Fax 609 419-0126
12 Roszel Road, A-103, Princeton, NJ 08540
Voice 609 419-0123 Fax 609 419-0126
Wellness is a state of mind
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Wellness is a state of mind
